Shipping & Return Policy
Kayak Shipping - $99 Flat Rate
Kayaks require special shipping and handling and therefore cost more to ship than most items. We cover most of the freight cost to keep your shipping rate as low as possible. Flat rate kayak shipping is only available to the lower 48 states. If you live in Alaska, Hawaii or a U.S. Terrritory, give us a call and we can provide a custom freight quote for you.
Kayak orders can take up to 14 business days to be delivered.
Kayak Shipping Damage
Upon delivery, unwrap your kayak and thoroughly inspect for damage.
If you find major damage; such as holes or deep gouges, have the carrier document in writing a detailed description of the damages before signing anything, take pictures, return damaged kayak to the driver, and contact us immediately.
If you find minor damage; such as minor scratches, dings and dents, note the damage on the Bill of Lading, take pictures and accept the shipment. You can contact us with any questions.
If the product is signed for without damage being reported or if the driver leaves the property without the damage being reported, Lightning Kayaks will not be able to replace it. You will have to pay return freight charges (which ranges from $250 - $500) in order to get a replacement or accept the kayak as is.
New items are eligible for a full refund within 14 days of purchase. It is your responsibility to pay the return shipping fees that might be associated with returning the product. Items must be in a new condition and not show any use or wear.
Once a kayak has been used the sale is final. Depending on the condition of the returned kayak, there may be a restocking fee. Kayak return freight cost ranges from $250 - $500. Contact us and we'll help you arrange return freight.
For any questions about your Lightning Kayaks please email or call: firstname.lastname@example.org | 1-612-404-1464 Monday-Friday 8:30-4:30 CST